Returns & Refunds

30-day returns, starting on the day you receive your order.

To request a return or report a problem, email [email protected] with your order number and the reason for your request. For quality issues, please include clear photos and a description of the problem.

Return eligibility

For a change of mind, size preference or other non-quality reason, items must be unused, show no signs of wear, and have all original tags and packaging intact. Used items or items showing wear are not eligible for these voluntary returns or exchanges.

If an item is defective, damaged or incorrect, contact us within 30 days of receipt so we can review the issue and arrange a suitable solution. A defect discovered during use is reviewed as a quality issue and is not automatically excluded by the unused-item condition. Your statutory rights remain unaffected.

Return shipping and address

• For a confirmed product quality issue, VWJJX covers the return shipping cost. Contact us first to arrange the return method.
• For non-quality reasons, the buyer pays the return shipping cost.

Please contact customer service to obtain the correct return address before sending anything back. Do not send a return to the sender address on your parcel or our business address unless we specifically instruct you to do so.

Keep your return tracking details and proof of postage until your refund is completed.

Refunds

After receiving and inspecting your return, we normally process an approved refund within 7 business days, using the original payment method. Your bank or payment provider may take additional time to post the refund.

For non-quality returns, any separately paid original outbound shipping charge, including a paid express upgrade, is not refundable except where applicable law requires otherwise. There is no standard outbound shipping charge to deduct from an order shipped free of charge.

Exchanges

We handle exchanges by returning the original item for a refund and placing a new order. The new order qualifies for our free standard shipping. If you choose an optional express service for the new order, you pay the quoted express shipping charge.

Cancellations

You may request cancellation before your order is dispatched. Contact us promptly with your order number. If the order has already been dispatched, the return process applies.

Your consumer rights

This policy describes our voluntary 30-day return offer. It does not limit any mandatory cancellation, refund, warranty or defective-goods rights available under applicable consumer law. Where those rights provide greater protection, they take priority.

See our Shipping & Delivery Policy and Terms & Conditions.

Last updated: September 8, 2026