Shipping & Delivery
Free standard shipping on all orders. No minimum spend.
Processing and delivery
We normally prepare orders within 1–2 business days after payment. Standard delivery usually takes 7–12 business days after dispatch. These are estimates, not guaranteed arrival dates; holidays, weather, carrier schedules and customs clearance can affect delivery.
Shipping methods
Our standard shipping uses dedicated-line small-parcel services. We ship to the destinations available in the country list at checkout, including the United States, Australia, Canada, the United Kingdom and supported European destinations.
UPS, FedEx and other express services may be available for an additional shipping charge. Contact [email protected] before placing your order to confirm availability, receive a shipping quote and discuss the estimated delivery time. Express shipping is arranged with customer service and is not automatically included with free standard shipping.
Taxes and customs
Applicable taxes and the import duties covered by our shipping arrangement are included in our product prices. VWJJX does not add a separate tax charge at checkout.
In exceptional cases, local customs authorities may independently request documents or assess additional duties, taxes or clearance charges, including in destinations such as Brazil. If this happens, the buyer is responsible for cooperating with customs clearance and paying the additional charges requested by local customs. Contact us if you need supporting order information.
Tracking your order
Once your order is dispatched, check your shipping confirmation and your account’s Order History for available tracking details. You can also enter your tracking number at 17TRACK. Tracking updates may take time to appear after the parcel is handed to the carrier.
Delivery details and support
Please select the correct destination country at checkout and check your name, address, postal code and contact details before paying. Contact us promptly if you need to correct an address; changes may no longer be possible after dispatch.
If your parcel is delayed, missing or arrives damaged, email [email protected] with your order number so we can help investigate.
For cancellations, returns and refunds, see our Returns & Refunds Policy.
Last updated: September 8, 2026